Terms and Conditions

Finchley Removal Company Terms and Conditions

These Terms and Conditions apply to all removal and associated services provided by Finchley Removal Company. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Finchley Removal Company, the provider of removal and associated services.

1.2 "Client" means the person, firm, partnership or company requesting the services of the Company.

1.3 "Services" means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services carried out by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment or materials which are the subject of the Services.

1.5 "Premises" means the collection and delivery addresses, and any other locations at which the Services are carried out.

1.6 "Contract" means the agreement between the Company and the Client for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides removal and associated services for domestic and commercial clients, including collection, transportation and delivery of Goods, primarily within Finchley and surrounding areas and to other destinations within the United Kingdom.

2.2 The specific Services to be provided will be as set out in the quotation or booking confirmation issued by the Company and accepted by the Client.

2.3 The Company reserves the right to delegate the performance of part or all of the Services to suitably qualified subcontractors, while remaining responsible for the proper performance of the Contract.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Client has accepted a written quotation or booking confirmation provided by the Company.

3.2 Quotations are based on the information provided by the Client, including the volume and nature of the Goods, access conditions, addresses, dates and any special requirements. The Client must ensure all such information is accurate and complete.

3.3 The Company may conduct a site visit or video survey to assess the volume of Goods and access conditions. Any quotation given prior to such assessment is provisional and may be amended after inspection.

3.4 The Client must notify the Company promptly of any changes affecting the quotation or booking, including but not limited to changes in dates, addresses, volume of Goods, access arrangements or special requirements.

3.5 The Company reserves the right to amend or withdraw any quotation if the information provided by the Client is inaccurate, incomplete or has changed materially.

4. Quotations and Charges

4.1 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are exclusive of any additional charges set out in these Terms and Conditions.

4.2 Quotations are given on the basis that:

(a) the Services will be carried out during normal working hours;

(b) suitable and safe access is available for the Company's vehicles at all Premises;

(c) there are no significant delays or waiting times outside the Company's control;

(d) the Client has complied with all obligations under these Terms and Conditions.

4.3 Additional charges may apply where:

(a) parking restrictions, permits or congestion and clean air zone charges are incurred;

(b) access is restricted, unsafe or requires extra labour or equipment;

(c) there are delays or waiting times not caused by the Company;

(d) the volume or nature of Goods exceeds that stated in the quotation;

(e) additional services such as packing, unpacking, dismantling or reassembly are requested.

4.4 The Company will inform the Client of any additional charges as soon as reasonably practicable. Where possible, these will be agreed in advance, but where this is not possible, the Company may make a reasonable additional charge for the extra work or time incurred.

5. Payments

5.1 Unless otherwise agreed in writing, a deposit may be required at the time of booking, with the balance payable in full no later than the day of the move and before completion of the Services.

5.2 Payment must be made by a method accepted by the Company. The Company is not obliged to commence or continue the Services if payment has not been received in accordance with this clause.

5.3 For business Clients, the Company may, at its discretion, agree credit terms. In such cases, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

5.4 If the Client fails to make any payment when due, the Company may:

(a) suspend or cancel the Services;

(b) charge interest on the overdue amount at the statutory rate applicable to commercial debts until payment is made in full;

(c) retain possession of any Goods in its custody until all sums due have been paid.

6. Cancellations and Postponements

6.1 The Client may cancel or postpone the Services by giving the Company written notice. The following cancellation charges may apply:

(a) more than 7 days before the agreed start date: no cancellation fee, subject to any non-refundable third-party costs;

(b) between 3 and 7 days before the agreed start date: up to 50 percent of the quoted price;

(c) less than 3 days before the agreed start date: up to 75 percent of the quoted price;

(d) on the day of the move or failure to provide access: up to 100 percent of the quoted price.

6.2 Any deposit paid may be applied towards the cancellation charges. Any balance remaining after settlement of cancellation charges will be refunded to the Client.

6.3 The Company may cancel the Services without liability to the Client if:

(a) the Client is in material breach of these Terms and Conditions;

(b) the Company is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, industrial action or legal restrictions;

(c) the Company has reasonable grounds to believe that provision of the Services would pose a risk to health and safety, property, or the environment.

6.4 In the event of cancellation by the Company for reasons beyond the Client's control, any amounts paid for Services not provided will be refunded. The Company will not be liable for any consequential or indirect losses arising from such cancellation.

7. Client Responsibilities

7.1 The Client is responsible for:

(a) ensuring that all necessary consents, permits and permissions have been obtained for parking and access at all Premises;

(b) preparing the Premises for the Services, including protecting floors, walls and fixtures as required;

(c) packing and labelling Goods, unless the Company has agreed to provide packing services;

(d) disconnecting and reconnecting appliances, unless otherwise agreed;

(e) securing or removing any fixtures or fittings that are not to be moved;

(f) ensuring that no prohibited, dangerous or unlawful items are included in the Goods.

7.2 The Client must be present, or ensure a representative is present, at the start and completion of the Services to provide instructions and sign any relevant documents.

7.3 The Client must check all Premises at the completion of the Services to ensure that nothing has been left behind and that all Goods to be moved have been loaded.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing, the Company will not carry:

(a) live animals or plants;

(b) perishable goods or items requiring controlled temperatures;

(c) hazardous, flammable or explosive materials, including gas cylinders, fuels, paints, solvents and chemicals;

(d) illegal or stolen goods, or items in breach of statutory regulations;

(e) valuable items such as cash, jewellery, watches, precious metals, bonds, securities, deeds or personal documents.

8.2 If any such items are included in the Goods without the Company's knowledge, the Company will have no liability for loss, damage or deterioration of such items and may remove or dispose of them at the Client's cost, in compliance with applicable regulations.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services. The Company's liability for loss of or damage to Goods resulting from its negligence or breach of Contract shall be limited as set out in this clause.

9.2 Unless otherwise agreed in writing, the Company's total liability for loss of or damage to Goods, whether arising from negligence, breach of Contract or otherwise, shall not exceed a reasonable replacement value per item and an overall limit for each Contract, as notified by the Company or as reasonably determined by the Company with regard to the value of the Services.

9.3 The Company shall not be liable for:

(a) loss or damage arising from inherent defects, poor condition, insufficiency of packing or preparation by the Client;

(b) deterioration of goods that are fragile, perishable or sensitive to temperature or humidity;

(c) loss or damage caused by normal wear and tear, scratching, scuffing or minor dents consistent with handling;

(d) indirect, consequential, economic or special losses, including loss of profit, loss of opportunity, distress or inconvenience.

9.4 The Client must notify the Company in writing of any visible loss or damage as soon as reasonably possible and in any event no later than 7 days after completion of the Services. Failure to notify within this period may affect the Company's ability to investigate the claim and may result in reduced or no liability.

10. Insurance

10.1 The Company maintains insurance appropriate to its activities. Details of cover can be provided on request.

10.2 It is the responsibility of the Client to arrange any additional insurance required for the full value of the Goods, or for any risks not covered or limited by the Company's insurance or these Terms and Conditions.

11. Access, Parking and Delays

11.1 The Client must ensure that suitable parking and access are available for the Company's vehicles at all Premises, including obtaining any necessary permits or authorisations.

11.2 The Company is entitled to charge for any parking fees, penalties, fines or charges it incurs as a result of inadequate or restricted parking, where such matters are outside the Company's control.

11.3 The Company is not liable for delay in performing the Services where such delay is caused by factors beyond its reasonable control, including but not limited to traffic conditions, roadworks, accidents, weather, security checks or waiting for access.

12. Waste Regulations and Disposal

12.1 The Company operates in accordance with applicable waste management and environmental regulations. Certain items may require special handling or may not be accepted for transport or disposal.

12.2 The Company is not a general waste carrier, but may by prior agreement remove and dispose of specific items that arise in the course of a removal, such as unwanted furniture or packing materials, provided this is done in compliance with relevant regulations.

12.3 The Client is responsible for declaring any items that may be classed as waste, restricted or hazardous. The Company reserves the right to refuse removal or disposal of any items that it believes may breach legal or environmental regulations.

12.4 Where the Company agrees to take items for disposal or recycling, the Client authorises the Company to determine the most appropriate lawful method of disposal. Additional charges may apply for such services and for the handling of items requiring special treatment.

13. Storage Services

13.1 Where the Company provides storage, the terms of storage will be agreed separately or incorporated into the quotation.

13.2 The Client is responsible for ensuring that no prohibited or dangerous items are placed into storage.

13.3 Storage charges are payable in advance. The Company may exercise a lien over Goods in storage for any unpaid charges and may ultimately dispose of such Goods in accordance with applicable law if charges remain unpaid.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, the Client should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

14.2 Any formal complaint should be made in writing, providing full details of the issue and any relevant supporting information.

15. Data Protection

15.1 The Company will process personal data in connection with the provision of Services in accordance with applicable data protection legislation.

15.2 Personal information will be used for managing bookings, performing the Contract, communicating with the Client, and meeting legal obligations. The Company will take reasonable steps to keep personal data secure.

16. Limitation of Liability

16.1 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, fraud or any other liability that cannot lawfully be excluded.

16.2 Subject to clause 16.1, the Company's total aggregate liability to the Client in respect of all losses arising under or in connection with the Contract shall be limited to the amount paid or payable by the Client for the relevant Services, or such other amount expressly agreed in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

18. General Provisions

18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

18.3 The Client may not assign or transfer any of its rights or obligations under the Contract without the prior written consent of the Company.

18.4 The Company may revise these Terms and Conditions from time to time. The version in force at the time of the Client's booking will apply to that Contract.

18.5 These Terms and Conditions, together with any quotation or booking confirmation provided by the Company, constitute the entire agreement between the parties and supersede any prior understandings, representations or agreements relating to the Services.