Terms and Conditions for Removal Services
These Terms and Conditions set out the basis on which Finchley removal company services are provided to customers in the United Kingdom. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They apply to domestic and commercial removals, partial-load moves, item transportation, and associated handling services unless a separate written agreement states otherwise. In these terms, references to “we”, “us” and “our” mean the removal business providing the service, and references to “you” and “your” mean the customer or the person authorised to act on the customer’s behalf.
These terms are designed to be fair, clear, and consistent with UK consumer law and business practice. They should be read together with any written quotation, booking confirmation, inventory list, or service note issued before the move. If there is any inconsistency between these terms and a specific written agreement, the written agreement will apply only to the extent of that inconsistency. Nothing in these terms is intended to limit any rights you may have under mandatory law, including rights relating to reasonable care and skill, faulty services, or unfair contract terms.
By using a removal company in Finchley, you confirm that all information you provide is accurate and complete to the best of your knowledge. This includes access details, parking constraints, floor levels, item quantities, fragile goods, and any special handling requirements. If the information provided is incomplete or materially different from the actual circumstances on the day, we may need to revise the price, alter the schedule, or decline to proceed where safe completion is not possible.
1. Booking Process
A booking is normally made after we have issued a quotation and you have confirmed that you wish to proceed. The quotation may be based on a survey, inventory, photos, measurements, or the details you supply. We may offer an estimated price or a fixed price depending on the scope of work and the certainty of the information provided. A booking is only confirmed once we have accepted the job in writing, by email, text message, invoice, or another clear record. We reserve the right to refuse or withdraw a booking before confirmation if we believe the service required is outside our capacity, unsafe, unlawful, or materially different from the original request.
When arranging a house move with Finchley removals or any similar service, you must ensure that the details supplied are true and current. You are responsible for informing us of access restrictions, lift availability, narrow entrances, loading limits, parking suspension requirements, and any object that may need dismantling or specialist equipment. If changes are made after booking, we may need to amend the price, vehicle size, crew size, or time allocated. We will use reasonable efforts to accommodate reasonable changes, but we cannot guarantee availability for late amendments.
The person making the booking must be at least 18 years old and authorised to instruct the work. Where the booking is made on behalf of a landlord, tenant, business, executor, or another person, you warrant that you have authority to do so. If authority is disputed, you remain liable for payment until the issue is resolved. Any estimate of completion time is provided in good faith, but moving work can be affected by delays, traffic, access problems, weather, building rules, waiting time, or changes to the agreed inventory.
2. Payments and Charges
Our charges may include labour, vehicle use, waiting time, packing materials, dismantling and reassembly where agreed, specialist equipment, storage, congestion or parking-related costs, and any waste-related fees where applicable. The final charge will depend on the type of service booked and the actual work performed. Unless otherwise agreed in writing, payment is due on completion of the service or in accordance with the invoice terms issued in advance. We may require a deposit, advance card payment, or part-payment before the job starts, particularly for larger moves, weekend bookings, or services requiring third-party arrangements.
For a UK removal service, all quoted prices are normally inclusive of VAT where VAT applies, and this will be stated on the quotation or invoice. If a quotation is based on assumptions that later prove inaccurate, we may adjust the price to reflect the actual service supplied. Examples include additional flights of stairs, excessive waiting time, items not listed at booking, heavy objects requiring extra personnel, or a larger volume than originally described. Any additional charges will be explained as soon as reasonably practicable.
If payment is not made on time, we may charge statutory interest and compensation on overdue sums where permitted by law, together with reasonable recovery costs. We may also suspend future services, retain goods where permitted by law, or exercise a lien over goods in our lawful possession until payment is received in full. If a payment is reversed, declined, or disputed without good reason, you will remain responsible for the original amount and any bank or administration charges reasonably incurred in resolving the matter.
3. Cancellations and Changes
You may cancel or amend a booking by giving us notice in writing or through another agreed communication method. Where a cancellation occurs more than a reasonable period before the scheduled move, we will usually not charge a cancellation fee, unless we have already incurred non-recoverable costs such as materials, third-party labour, parking arrangements, storage reservations, or special permits. For bookings cancelled at short notice, especially on the day of the move, we may charge a reasonable fee to cover lost time and expenses. The fee will be proportionate to the work reserved and the costs actually incurred.
If you request a date change, we will try to reschedule subject to availability. A change of date is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot be reused. We are not liable for any indirect loss caused by a change you request, including temporary accommodation costs, rescheduling fees from other suppliers, or inconvenience resulting from altered plans. If we need to cancel because of illness, unsafe conditions, vehicle failure, severe weather, legal restrictions, or events beyond our reasonable control, we will notify you as soon as possible and offer a new date where practicable.
In the event of a cancellation by us, our liability is limited to refunding any pre-paid amount for services not supplied, unless the law requires otherwise. We are not responsible for consequential losses that arise from cancellation, including loss of earnings, missed completion dates, or delays caused by parties outside our control. Where time is critical, it is your responsibility to make suitable contingency arrangements and to tell us in advance if your booking depends on a fixed deadline.
4. Customer Responsibilities
You must ensure that premises are safe and accessible for our team. This includes securing pets, arranging parking where possible, protecting floors where necessary, and removing hazards such as loose wiring, broken fixtures, or obstructive items. You are also responsible for ensuring that items are suitably packed unless packing has been included in the service. Fragile, valuable, sentimental, or irreplaceable items should be clearly identified. We may refuse to move items that are unsafe, improperly packed, prohibited, or likely to cause injury or damage.
Where you use a house removal company, you should confirm that the address, inventory, and access details are correct before the move begins. You must ensure that confidential, hazardous, illegal, or restricted items are not included in the load. This includes, without limitation, firearms, explosives, asbestos, unlabelled chemicals, gas cylinders, perishable food, live plants where restricted by transit rules, and any item whose movement would breach the law or the terms of another provider. If such items are presented for removal, we may refuse to handle them and may charge for wasted attendance time.
If you or a representative is not present at collection or delivery, you authorise us to act on instructions reasonably believed to come from you. You remain responsible for any decision taken in good faith on your behalf, unless we have acted negligently or outside the agreed scope. You must check goods promptly on delivery and notify us of any obvious shortage or damage as soon as reasonably possible. Failure to do so may make it harder to investigate a claim, although it does not remove any rights you have under law.
5. Liability and Insurance
We will carry out our services with reasonable care and skill. Our liability for loss or damage caused by our negligence will be limited to the direct, foreseeable loss suffered by you, subject to the exclusions and caps set out in these terms and any applicable insurance policy. We are not liable for loss or damage caused by events outside our control, including poor packaging by you, pre-existing defects, wear and tear, hidden structural weakness, vibration-related effects, or damage resulting from delayed or incomplete information supplied by you.
Unless otherwise agreed in writing, we do not accept liability for items of extraordinary value unless we have expressly agreed in advance to move them and any required valuation or insurance arrangements have been completed. Such items may include jewellery, cash, important documents, artwork, antiques, collectibles, or delicate electronics. You should remove these items personally where possible. If we agree to transport them, you must declare their nature and value before the move starts. Any undeclared high-value item may be excluded from compensation to the extent permitted by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Where a claim is made, you must allow us a reasonable opportunity to inspect the item, assess the circumstances, and consider repair, replacement, or compensation. We may require photographs, proof of value, invoices, and other supporting information before processing any claim.
6. Waste Regulations and Unwanted Items
Where our service includes removal of unwanted items, waste, or junk, you agree that all such materials are accurately described and legally suitable for collection. Waste handling in the UK is subject to environmental and duty-of-care obligations. We will only transport, dispose of, recycle, or transfer waste in accordance with applicable waste legislation and licensing requirements. We may ask you to identify whether items are general household waste, reusable goods, electrical items, bulky waste, or materials requiring special handling. You must not ask us to collect controlled waste unlawfully or to mix waste types in a way that breaches legal requirements.
If we remove waste on your behalf, you may be responsible for any charges relating to disposal, recycling, landfill, collection facility fees, or specialist treatment. We may issue documentation or records where required. You agree that once items are lawfully collected for disposal, ownership may pass to us or to an authorised waste contractor, depending on the arrangement. However, if you ask us to retain, donate, or recycle usable items, we will do so only where lawful and practical. We do not guarantee that items set aside for reuse can actually be donated or resold.
We will not transport hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, or any item that requires a specialist licence or disposal route unless we have expressly agreed otherwise in writing and the legal requirements have been satisfied. If prohibited waste is presented, we may refuse collection, quarantine the item if safe to do so, or return it to you at your cost. You remain responsible for any fines, claims, or regulatory action caused by inaccurate description, unlawful presentation, or failure to disclose hazardous contents.
7. Delays, Storage, and Access Issues
We will use reasonable efforts to meet the booked time, but we do not guarantee arrival at an exact minute unless expressly stated in writing. Delays may occur due to traffic, accidents, weather, missed access arrangements, building restrictions, or events beyond our reasonable control. If the move is delayed because the property is not ready, access is blocked, keys are unavailable, or loading cannot begin, we may charge for waiting time, aborted attendance, and any additional travel required. If delivery cannot be completed the same day, we may store goods at your cost if appropriate arrangements have been made and lawful storage is available.
If storage is provided, separate storage terms may apply. Those terms may cover access, fees, risk, insurance, prohibited items, and release of goods. Unless a different arrangement is agreed, storage charges continue until the goods are collected or delivered. You are responsible for ensuring that stored items are permitted and adequately packed for a period of storage. We are not liable for deterioration caused by inherent vice, unsuitable packing, damp, temperature changes, or items that were already unstable before storage began.
We may also refuse or pause work where there is a serious safety risk, including violence, abuse, threats, intoxication, dangerous pets, structural concerns, or conditions that make work unlawful or unsafe. In such circumstances, we may treat the service as cancelled or partially performed and charge reasonably for time already spent, unless the issue is caused by our own breach. Our crew must be able to work without harassment or interference.
8. Governing Law and General Terms
These terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless mandatory law provides otherwise. The courts of England and Wales will have exclusive jurisdiction, although this does not affect any statutory rights you may have to bring proceedings in another part of the UK where applicable law allows it. If you are a business customer, you agree that these terms are entered into for the purposes of your trade, business, craft, or profession where relevant.
If any provision of these terms is found unlawful, invalid, or unenforceable, the remainder will continue in full force. A failure by us to enforce any right or provision will not be treated as a waiver of that right. We may update these terms from time to time, but the version in force at the time of booking will normally apply to that booking unless a change is required by law or agreed in writing. Headings are for convenience only and do not affect interpretation.
By confirming a booking with a removal company Finchley customers can rely on, you acknowledge that you have read, understood, and accepted these terms. They are intended to provide a clear framework for a professional service that balances customer expectations with operational realities, legal obligations, and fair commercial practice. If you require any variation to these terms, it must be agreed in writing before the service begins.